2015: Journal no. 3

THE RELATION BETWEEN EMOTIONAL LABOR, JOB BURNOUT AND INTENTION TO TURNOVER: A RESEARCH ON TRAVEL AGENCY WORKERS

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Authors:  
Lokman TOPRAK, PhD, Assistant Professor,Mardin “Artuklu” University, Turkey
Gülseren ÖZALTAŞ SERÇEK, PhD, Assistant Professor,Mardin “Artuklu” University, Turkey
Ayhan KARAKAŞ, PhD, Assistant Professor,Bartın University, Turkey
Sadık SERÇEK, PhD, “Dicle” University, Turkey

The aim of this study is to show the relation between emotional labor, job burnout and intention to turnover of travel agency workers, and to develop appropriate suggestions in the light of obtained findings. For this aim, a survey is applied to travel agency workers which is one of the emotional labor-intensive jobs. According to the results of this research, emotional labor behaviors of travel agency workers influence job burnout negatively and their level of job burnout influences intention to turnover positively. However, any relation between emotional labor and intention to turnover was not found.

Keywords:  
emotional labor, job burnout, intention to turnover, hotel employees.