Based on expert opinions, a “smart city” can be defined as a technologically driven community that emphasizes the importance of monitoring and integrating services with IT intelligence. This approach aims to optimize access to information and public services while educating citizens about its significance ()
As a result of the demands of smart city, different ideas evolve in time (or new ones are developed). Large urban areas require majority of the attention while creating smart city, because of their intricate networks and systems ().
The goal is to develop an analysis that can predict the problem, as well as assessing the level of preparedness by providing actionable steps that can be swiftly implemented.
The study therefore aims to analyze how a smart city develops, and what are the main actors and elements that play a key role in the analysis of the topic.
The growth of the city is largely dependent on its infrastructure, which is essential to both the operation of commercial organizations and the general well-being of the populace.
In urban management, infrastructure is classified into two groups, namely soft (social) and hard (technical). Soft (social), is in the form of social, cultural, and other facilities, while hard (technical) infrastructure, is presented as transportation, telecommunications, water, and energy networks. Smart city is the result of harmonizing urban environments with the transformative power of digital technologies, driven by the needs and opportunities presented by the Internet (
Its conceptual framework can be classified into 3 factors, namely technology, people and institutions. (). This development is able to drive social capital and information technology infrastructure toward a sustainable growth.
The policy of a smart city highlights that it is not merely using modern technology, but also a complex ecosystem made up of many stakeholders, including residents, municipal authorities, local and industrial businesses, community, and organizations ().
Smart city policy serves as a framework or guide in planning and implementing smart city initiatives. This policy covers strategic decision-making related to ICT infrastructure, data use, cybersecurity, community participation, and other aspects related to smart city applications.
According to authors D. Van Den Buuse and A. Kolk (
Several cities in the world have planned to develop well-established infrastructure and implemented smart city initiatives that are priorities for sustainable development.
Acceptance/usage of ICT-based smart city service describes several indicators in the acceptance of IT-based smart city technology, including quality of life, innovation policy, personal innovations, city engagement, service quality, perceived privacy, and trust.
Smart city policy should be supported by the role of ICT infrastructure, although many research also showed the importance of human capital, education, social capital, and environmental interests as drivers of urban growth.
According to C. Harrison (
Author A. Picon, in “Urban infrastructure, imagination and politics” (
The development of adequate urban mobility, like the case of the city of Milan, is one of the priorities that many cities have pushed to improve: mobility, in fact, is the basis of human beings, communities, and countries; human beings feel the need to move, to travel, whether for exploring or for work purposes.
It is therefore natural to think that high quality transportation (of both goods and people) is necessary for the success of other sectors and as an attractive factor for the citizens of Milan, tourists or those visiting the city for work purposes (). In Italy, ANCI wanted to give its definition of Smart Mobility.
It is possible to identify what the National Association of Italian Municipalities believes smart mobility should achieve; since smart mobility should solve the problem of moving goods and people without creating traffic congestion or logistical problems, it must be divided into two fields:
city logistic: "is to be understood as the process that can optimize last-mile logistics and transport activities proper to private companies in urban areas."
people's mobility: "concerns [...] the development of new environmentally friendly and sustainable mobility systems (pedestrian mobility, bicycle mobility, shared mobility and new solutions for local public transport)".
In both fields, at a transversal level, it is possible to identify "pricing and tolling policies and parking systems, research and effective integration of new alternative energy sources to oil in the specific area of mobility and transport."
To support these activities, technology would be able to ensure the collection of information regarding travel management, transportation tools and modes, and mobility needs and requirements, through which the smart mobility vision can be improved.
The infrastructures that manage urban and intercity transportation were less and less able to handle the continuous demand for improved service, so for that reason the municipality of Milan has decided to increase the investments on transports and infrastructures to better respond this augmentation of movement of vehicles and people ().
In fact, the use of the private car remains the most frequently used mode of transportation, representing the preferred transportation choice at the European level in 2011 (84 percent), followed by buses and coaches with 9 percent and rail transportation with 7 percent (
greenhouse gases (human health, agriculture, climate change, water availability);
air pollutants (human health, damage to buildings, land, water);
noise pollution (human health, building interventions, vibration);
congestion (time loss, health, production system inefficiency);
safety (quality of life, health, accidents).
In a mobility model in which infrastructural and technological factors are increasingly linked, it is necessary to create citizen-friendly urbanization plans with the aim of eliminating the negative environmental and health consequences that mobility could bring. "European cities are different from each other, but they face the same challenges and are looking for shared solutions [...] for urban mobility that matches citizens' expectations," inventing a "new culture of urban mobility" (European Commission): therefore, long-term strategies should be designed to achieve common goals (
reduce consumption of fossil fuels used for infrastructure and vehicles for the benefit of green transport with low greenhouse gas emissions and improved air quality;
reduce road congestion;
create a simple, efficient and economically sustainable long-term system that is convenient for both businesses and travelers by reducing the demand for infrastructure construction in urban areas.
For this reason, we can consider the city of Milan as a city that aims today: “The Smart City 4.0”: that is a city that manages resources intelligently, aims to become economically sustainable and energy self-sufficient, and is attentive to the quality of life of its citizens.
The figure below shows 3 indicators that the institutions of Milan have identified:
S
Fig. 1: Milan Smart Mobility Structure
The continuous increase in demand for mobility and the need therefore to move toward "smart mobility" has been linked to the mega-trends that characterize our age: urbanization, new demographics, trans-nationalism, acceleration, have triggered critical needs that also include the need for the development of safe, sustainable, and quality mobility for goods, people, and ideas:
Fig. 2: Global mega trend
Moreover, the development of sustainable mobility is to be linked to areas that indirectly influence it in many ways. They can be mentioned ():
strategic policy (governance, security, regulation, etc.);
demography and society (population trends, urbanization, ways of organizing work)
economics (growth, trade, economic integration, transportation costs, etc.);
ICT (information communication and technologies)
energy and environment (availability of energy sources, alternative fuels, climate change, etc.);
behavior/approach (civic education, safety, etc.).
This list represents just a few areas that can be improved through the development of good urban mobility service. The table below instead shows in details the most affected areas of a sustainable mobility: infrastructure and telecommunications, sensors, service delivery platform, applications and services with its vision and strategy.
Fig. 3: The "smartness" of a city, below the "smartness" of a city.
Passing to analyze the numbers, The city of Milan has been confirmed as Italy's top Smart City for the past five years, which shows Florence and Bologna in second and third place as a city's level of "smartness.". (
Fig. 4: Top 30 Italian cities.
Business models inspired by the sharing economy and digital technologies are helping to create innovative ways of moving from one place to another: think of ride sharing and on-demand services such as Uber or Lyft or car sharing or bike sharing programs, there are many different technological solutions that pertain to smart mobility. The ultimate goal is to make movements and flows more efficient and less polluting. At the same time, the generation of an immense amount of data is initiated, which, if well managed, can enable a rationalization of mobility itself but also the enabling of new model of businesses.
The following are a series of guidelines (Comune di Milano, 2023) launched by the municipality of Milan to show the commitment of a variety of actors working together to achieve sustainable mobility goals.
The micro mobility service was introduced in February 2020 at the conclusion of a regulatory process that defined the areas of experimentation and led to the liberalization of electric micro mobility by equalizing the rules of use with those of bicycles.
This is the first step on a path that will revolutionize transportation in population centers, especially in large cities. The use of electric scooters is managed by a smartphone application called Helbiz, (
Turning instead to carsharing, where services are readily available, there is great demand: 1 in 2 Milanese have tried at least one carsharing service, and 16 percent of carsharing users aim for complete replacement of the private car. In fact, to date carsharing in Italy has exceeded 1 million members, with 7,679 vehicles and 35 cities involved. (
Moving to bicycles there is BikeMi, with 3,650 traditional bikes (yellow) and 1,150 pedal-assisted bikes (red), that is the world's first example of an integrated bike sharing system, unique in size, complexity and innovation ().
A recent study by Juniper has drawn up a ranking of the main Smart Cities currently present. At the top of the smart city classification Singapore is one of the most technologically advanced areas on the planet. Also showing off in the ranking are San Francisco and, on our continent, London and Barcelona.
Milan at the moment seems to be the only one capable of launching itself on every aspect, from city governance to opportunities for the digital economy up to projects of a social nature and those linked to respect of the environment ().
The result is that the gap between Milan and other Italian cities is increasing. An opportunity for the city, but at the same time a possible risk factor. Faced with a future gap between Milan and the rest of the country at the Smart City level, one possible scenario is that investments increasingly gravitate towards the city. But a technologically advanced oasis surrounded by desert will hardly be able to obtain optimal results in the long term. In Italy, excluding Milan and some other cities, is essentially at a standstill in terms of investments as well as lacking a political control room in defining the possible areas of public investment and private.
In fact, it should be remembered, returning to the initial definition, that a Smart City is not a space filled with advanced technology without any criteria but an intelligent ecosystem, which lives thanks to the technological value present within it.
People’s need for ICT is becoming an important factor in smart city applications. ICT can improve people’s quality of life in various aspects, such as efficiency, comfort, safety, and public participation ().
Within the framework of smart city, ICT is used to connect Milan’s infrastructure, services, and resources to provide better benefits to society. Therefore, understanding the needs of the city of Milan related to technology and the ability to utilize it is a crucial factor in designing appropriate smart city solutions and applications. Building pioneering infrastructure and executing smart city programs are top priorities for municipalities in the globe when formulating economic development strategies (
Milan’s services have not only made more constructive environment, but they have also significantly enhanced the quality of services provided to citizens.
Smart city creates a foundation for the citizens of Milan socio-economic well-being and quality of life, for instance, ICT applications for the management of intelligent transportation systems, natural resources, energy, water monitoring, buildings, as well as online education and ICT applications for urban health and safety care, electronic service delivery, electronic democracy, and participation in the public sector.
Based on the results, it is observed that policy implementation plays an important role in smart city development of Milan. Therefore, local governments can formulate the necessary regulations and demonstrate leadership capabilities in the context of implementing smart city. In an effort to reduce digital divide as an inevitable factor influencing the implementation of smart city, there is need for breakthroughs in terms of providing digital infrastructure, as well as building efforts that can encourage and also involve various stakeholders.
When policy implementation of smart city is supported by proper guidance and by efficient management of infrastructures and transports, the city of Milan will be one of the most cutting-edge cities not only in Italy, but also in the international context.
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